For workflow, project management and the allocation of helpdesk work - there really is no better tool than BugBox..
What is BugBox?
BugBox is simple, robust, cheap and effective next-generation PRINCE2 software for project teams and managers. BugBox helps you track issues and manage tasks through a simple workflow. Not only is BugBox simple to use, but it follows normal project management processes. A 5 minute demonstration is all you need to understand how BugBox works. In 45 minutes you can be an expert user. There is no need for any PRINCE2 training or qualification.
BugBox is accredited as PRINCE2 software by the APM Group. PRINCE2 is a logical, flexible and simple project management methodology invented by the UK Government and now used by many organisations throughout the world. The APM Group manages the PRINCE2 method on behalf of the UK Government. Since launch in 2001, BugBox users now number in the thousands globally.